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There are several things to consider when you are developing a personality for your chatbot.1. You can imagine that a chatbot built to respond to a person in an emergency such as Rescue should be efficient and straightforward with questions and responses while not wasting time trying to be clever.Similarly, you likely don’t want your financial institution’s chatbot to “joke” with you about a negative account balance or razz you about a meager savings account.When considering the appropriate personality for a chatbot, it begins with understanding the chatbot’s primary use.2.
About Bernard Marr Bernard Marr is an internationally best-selling author, popular keynote speaker, futurist, and a strategic business & technology advisor to governments and companies.
The greeting or opening of the conversation Most experts agree that it’s good practice to let customers know they are speaking to a machine rather than trying to pass off the interaction—and risk losing the trust of the person—as if it’s with a human. It’s also useful to share some common tasks the bot can help the person with.2.
In addition, the way you greet the consumer is an important way of conveying personality. Expect unrelated questions When a human asks a bot a random question, it gives an opportunity for a connection with that person.
Therefore, you can’t sacrifice the performance of the bot for its personality.
Once you ensure the performance of the bot, chatbots have the potential to become a key brand ambassador for your organization.