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Following the above point, provide as many details about your problem as possible as you go through the guided contact process.It will help the customer service representative that you connect with narrow down your problem and offer a solution more readily.Again, based on what you chose in the above section, you will have different sub-options.For example, you may specify that the problem with your order is with the item itself, the sub-problem being that the item or some of its parts were missing, and the further sub-problem being that the entire item was missing from the package.You may actually want to contact the seller first, before you try to contact a customer service branch.The seller may be able to explain the problem, or at least give you information that you can provide to a customer service representative to help them help you fix your problem.We know it’s hard to stay calm when something’s not right, but remember that the customer service department isn’t the source of your problem; it’s the shipping division, the courier service, or the third-party seller (if you bought from one).

An Amazon customer service representative should call the phone number that you entered shortly, and they will walk you through solving the problem.For example, if your problem is with An Order I Placed (as it is in the screenshot here), you can search for and select the specific order that you’re having a problem with.Next is “Tell Us More about Your Issue.” You can click the drop-down menus here to select details about exactly what kind of problem you’re having with the product or service you’ve selected.The easiest way to contact Amazon’s customer service department is by using their toll-free phone number at 1-888-280-4331.If you need the personal touch, feel free to call and speak to a representative. You may be prompted to log in (again) when you do this; you can click Skip Sign In to skip this step, but by logging in, they will have your information ready when you contact them.

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