Sophos antivirus is not updating

As an MSP we utilize Labtech to manage all endpoints.We NEED to be able to reliably see that not only Sophos endpoints are detected, but that they are actually updated properly with definitions.DLL, Pwr Mgr Bk Gnd Monitorm Run: [VMware hqtray] "C:\Program Files (x86)\VMware\VMware Player\hqtray.exe"m Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM

As an MSP we utilize Labtech to manage all endpoints.We NEED to be able to reliably see that not only Sophos endpoints are detected, but that they are actually updated properly with definitions.DLL, Pwr Mgr Bk Gnd Monitorm Run: [VMware hqtray] "C:\Program Files (x86)\VMware\VMware Player\hqtray.exe"m Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\Adobe ARM.exe"m Run: [Sophos Auto Update Monitor] C:\Program Files (x86)\Sophos\Auto Update\Run: [Quick Time Task] "C:\Program Files (x86)\Quick Time\QTTask.exe" -atboottimem Run: [i Tunes Helper] "C:\Program Files (x86)\i Tunes\i Tunes Helper.exe"Startup Folder: C:\Users\dward\App Data\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\- C:\Users\dward\App Data\Roaming\Dropbox\bin\Startup Folder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\MACROE~1.

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As an MSP we utilize Labtech to manage all endpoints.

We NEED to be able to reliably see that not only Sophos endpoints are detected, but that they are actually updated properly with definitions.

DLL, Pwr Mgr Bk Gnd Monitorm Run: [VMware hqtray] "C:\Program Files (x86)\VMware\VMware Player\hqtray.exe"m Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\Adobe ARM.exe"m Run: [Sophos Auto Update Monitor] C:\Program Files (x86)\Sophos\Auto Update\Run: [Quick Time Task] "C:\Program Files (x86)\Quick Time\QTTask.exe" -atboottimem Run: [i Tunes Helper] "C:\Program Files (x86)\i Tunes\i Tunes Helper.exe"Startup Folder: C:\Users\dward\App Data\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\- C:\Users\dward\App Data\Roaming\Dropbox\bin\Startup Folder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\MACROE~1.

.0\Adobe ARM.exe"m Run: [Sophos Auto Update Monitor] C:\Program Files (x86)\Sophos\Auto Update\Run: [Quick Time Task] "C:\Program Files (x86)\Quick Time\QTTask.exe" -atboottimem Run: [i Tunes Helper] "C:\Program Files (x86)\i Tunes\i Tunes Helper.exe"Startup Folder: C:\Users\dward\App Data\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\- C:\Users\dward\App Data\Roaming\Dropbox\bin\Startup Folder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\MACROE~1.

Events will be automatically cleaned up unless there is action required.

DLLIE: - - C:\PROGRA~2\SPYBOT~1\IE: - - C:\Program Files (x86)\Lenovo\Client Security Solution\tvtpwm_ie_LSP: C:\Program Data\Sophos Web Intelligence\swi_LSP: C:\Program Files (x86)\VMware\VMware Player\Trusted Zone: Trusted Zone: Trusted Zone: Trusted Zone: Trusted Zone: Trusted Zone: Trusted Zone: Trusted Zone: Trusted Zone: Trusted Zone: Trusted Zone: Trusted Zone: DPF: - hxxp://10.0.0.82/Shore Ware Resources/Client Install/Shoretel Client DPF: - hxxp://com/special/eos/Online DPF: - hxxp://com/update/1.6.0/jinstall-1_6_0_23-windows-i586DPF: - hxxp://com/update/1.6.0/jinstall-1_6_0_23-windows-i586DPF: - hxxp://com/update/1.6.0/jinstall-1_6_0_23-windows-i586DPF: - DPF: - hxxp://platformdl.adobe.com/NOS/get Plus Plus/1.6/DPF: - hxxps://secure.logmein.com/activex/ractrl.cab?

lmi=100TCP: Dhcp Name Server = 192.168.6.1 64.134.255.2 64.134.255.10TCP: Interfaces\ : Dhcp Name Server = 192.168.6.1 64.134.255.2 64.134.255.10TCP: Interfaces\2494F435944554D27455543545 : Dhcp Name Server = 204.117.214.10 199.2.252.10TCP: Interfaces\3556175756E6F6D60274575637470275966496 : Dhcp Name Server = 209.242.128.100 209.242.128.101TCP: Interfaces\8686F6E6F62737 : Dhcp Name Server = 4.2.2.1TCP: Interfaces\D4143545542534F4E44525F4C40275946494 : Dhcp Name Server = 192.168.1.1TCP: Interfaces\E4544574541425 : Dhcp Name Server = 192.168.1.1Handler: wlpg - - C:\Program Files (x86)\Windows Live\Photo Gallery\Album Download Protocol App Init_DLLs: C:\Windows\Sys WOW64\C:\PROGRA~2\Sophos\SOPHOS~1\sophos_C:\PROGRA~2\Sophos\SOPHOS~1\sophos_detoured.dll, C:\PROGRA~2\Sophos\SOPHOS~1\SOPHOS~1.

EXEC:\Program Files (x86)\Lenovo\Access Connections\Ac Prf Mgr C:\PROGRA~1\Lenovo\HOTKEY\C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Apple Mobile Device C:\Windows\Sys WOW64\C:\Program Files (x86)\Bonjour\m C:\Program Files (x86)\Cisco Systems\VPN Client\C:\Windows\system32\-k Local Service And No Impersonation C:\Windows\Microsoft.

Net\Framework64\v3.0\WPF\Presentation Font C:\Windows\system32\-k Hsf XAudio Service C:\Program Files\Lenovo\Communications Utility\C:\Program Files\LENOVO\HOTKEY\C:\Program Files\Lenovo\Communications Utility\C:\Program Files (x86)\Log Me In\x64\LMIGuardian C:\Program Files (x86)\Log Me In\x64\Ra C:\Program Files (x86)\Log Me In\x64\Log Me C:\Windows\System32\-k HPZ12C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Updatus\C:\Program Files (x86)\OCS Inventory Agent\C:\Windows\System32\-k HPZ12C:\Program Files\Common Files\Intel\Wireless Common\Reg C:\Windows\system32\-k regsvc C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SAVAdmin C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Sea Port\Sea C:\Program Files (x86)\Sophos\Remote Management System\Management Agent C:\Program Files (x86)\Sophos\Auto Update\C:\Program Files (x86)\Sophos\Remote Management System\Router C:\Windows\system32\-k imgsvc C:\Program Files (x86)\Sophos\Sophos Anti-Virus\Web Intelligence\swi_C:\Program Files (x86)\Common Files\Ulead Systems\DVD\C:\Program Files (x86)\Common Files\VMware\USB\C:\Windows\Sys WOW64\C:\Program Files\Intel\Wi MAX\Bin\App C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.

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